24HRASSISTANT – Most Promising New Company of 2010

SASKATOON, SK – Katherine Regnier, CEO of 24hrAssistant, is pleased to announce 24hrAssistant has taken home the SaskInteractive Media Award (SIMA) for 2010’s Most Promising New Company of the Year. This is 24hrAssistant’s first time winning this award but this year sticks out among others because of a large Canadian telecommunications company just signed on with the online appointment system establishment.

TELUS recently partnered with 24hrAssistant to launch the online appointment scheduling system on their website this Fall.  24hrAssistant will be implemented in 200 TELUS locations across Canada. They will use the system so customers can book appointments with TELUS online for reasons such as enhancing customer training, require new services or to request information.  TELUS expects to have 300 users on the system at any given time, across Canada, once the system is up and running.

24hrAssistant sticks out among its competitors because it offers white label customized branding.  For instance, we have completed re-designed the look of TELUS’ 24hrAssistant so it has the same look and feel as the TELUS website and branding.

“We foresee the future only growing in terms of online appointment scheduling,” Regnier says. “TELUS is leading the way in their industry by implementing this initiative.”

24hrAssistant has multiple business clients but TELUS is so far the largest company with the system. TELUS customers will be able to access the system in either French or English.  TELUS employees will be able to access the location’s schedule from their mobile phone.

Katherine accepted the award on Friday, September 24, 2010 at the Radisson Hotel in Saskatoon.  24hrAssistant’s sister company, zu, received awards in the following categories: website with a budget of $50,000 or more, website with a budget of $10,000 to $49,999 and mobile services – non entertainment.

Lilypad Spa’s business soars with Appointment software

“I think 24hrAssistant is amazing!”

Kyla Neufeld, owner of Lilypad Spa, does business a little different ever since she attached the online appointment scheduling system to her website.  She reports nearly 98% of her clients book online with 24hrAssistant.  That is quite a jump from using the old pen and paper over the phone technique!

“It has changed the way I do business and has allowed me to work more and answer the phone much less! I love it and wouldn’t ever be without it!”

Kyla says her clients love the system too because they can use it late at night or on days that the spa is not open.  They prefer not to call because some don’t like talking on the phone, while others do not have the time to call and be put on hold.

Just as many other of 24hrAssistant’s clients have said, Kyla also says her favourite feature of the system is the client reminder emails.

“That is the best thing ever, because I don’t have to worry about calling them to remind them and also it helps people remember when to come, so I have less no shows!”

Kyla says 24hrAssistant has made her business look more professional and has made the appointment booking a lot less stressful for her clients as well.

“It has benefited my business by making things simpler for me and for my clients to get an appointment.  It also keeps my records organized and I can check what my income has been, or possibly will be … I love it!”

Kyla is a good friend of everyone here at 24hrAssistant and we are very pleased she is enjoying our system.  Hearing, “I love it!” is what it is all about to us!  Kyla has a wonderful spa and we highly recommend it!

To book an appointment with Kyla at Lilypad Spa, go to www.lilypadspa.ca and click “Book Online.”

Salon van Rooij cuts time with scheduling software

Carmen Rosman, manager of Salon van Rooij, operates her studio out of her home and says 90% of her clients book online with her 24hrAssistant system.  Carmen says her relationship with her phone has improved because now she doesn’t have to hear it ring off the hook.

“It rang constantly, often 5 to 6 times in an hour.  Then I had to listen to all the messages, return the calls and often, play phone tag to get the appointment confirmed.  Now I am happy to say, my phone is ringing a lot less and my clients know right away if they can get their appointment time – no waiting around to hear back from me!”

Carmen says her clients love the system just as much as she does.  “I love that the system offers a client reminder.”

“Thank you 24hrAssistant – what a breath of fresh air!”

And we thank Carmen for her kind words about our system.  We are very pleased to hear her customers enjoy booking appointments online.  We also enjoy knowing Carmen is no longer getting frustrated with playing phone tag, checking her voicemail multiple times throughout the day and returning calls.  24hrAssistant eliminates that frustration by acting as your very own interactive secretary.  Sign up with 24hrAssistant today for a FREE 30 day trial!

Book an appointment with Salon Van Rooij today by visiting http://schedule.24hrassistant .com /client/index.php?vid=327.

Wellness Centre soothes clients with appointment options

Innovation Wellness is a Saskatoon clinic that offers massages and chiropractic assessments at a reasonable price.  It has been using the 24hrAssistant program for over 5 years now and Janna Willick, Clinic Aromatherapist at Innovation Wellness, says 80% of her clients book through the online system.  Innovation Wellness was actually 24hrAssistant’s first business to start using the online appointment scheduling system.

“I think it is great! Very convenient for both me and my clients,” Janna says.

Janna mentions 24hrAssistant benefits her and her clients in more ways than one.

“The booking/scheduling process is very smooth, decreasing the amount of no-shows due to appointment reminders.  And it offers great convenience for clients who are able to book at any time of the day!”

When many people are looking for a new spa or massage centre, the first place they will check is on the internet.  Janna says this is what helped her business get immediate business.

“I have acquired several clients who found out about our services through an online search, which led them directly to book online.”

We are happy to hear Innovation Wellness is accommodating to internet users and in return is benefitting from having on online appointment scheduling software.  Innovation Wellness is a great example of how making appointments easily accessible to clients benefits everyone involved.

Janna Willick is Innovation Wellness’ Clinical Aromatherapist. Janna completed her diploma in Clinical Aromatherapy at the Institute of Traditional Herbal Medicine and Aromatherapy in London, England in 2006. Included in her training is Therapeutic Massage, Clinical Science and the diagnostic principles of Traditional Chinese Medicine. She also creates a variety of personalized aromatherapy products. Janna is registered as an Aromatherapist with the Natural Health Practioners of Canada.

Book an appointment with Innovation Wellness today by visiting http://www.innovation massagetherapy.com and clicking the “Book Online” tab.

Deerhorn Shamaniac Services follows the path to online appointment success

Trent Deerhorn helps people ‘flow with life and truly be in the present moment, free of personal and mental clutter.’  Trent says most of his clients book appointments with him over the internet, so a system like 24hrAssistant is essential for his business.

So we asked Trent, what is your favourite feature of the system?  “Frankly, its existence.  In my line of work, people will continually bend your ear as soon as they have you on the line, so the fact that they can book online saves me scads of time.”

Trent says our system helps him free up his personal time so he can focus more on work, while he is working.  The program also saves him breath by allowing his customers to see if he is available at certain times and on certain days.  Trent loves how the system can show his customers his availability just in case he is on holidays so his email doesn’t get backed up with requests.

“I absolutely LOVE it as it saves me phone time scheduling appointments,” Trent raves about 24hrAssistant.

We LOVE that our system is benefitting Trent and his business so much. We also LOVE hearing that most of his clients book appointments with him online.  This shows the mass demand for a system such as 24hrAssistant.

Trent Deerhorn descends from a line of mystics and healers and has worked in the field of Shamanism for over 20 years.  He has received training throughout his life from many shamanic practitioners and offers services throughout Western Canada and long distance work worldwide.  He is a writer and trainer and leads workshops on numerous shamanic principles and techniques including Spirit Animals, the Medicine Wheel and Shamanic Journeying.

Book an appointment with Trent now at http://www.deerhornshamanic.com under the “Book Online” tab!

Green Tea Spa transforming the face of the Salon Industry

Green Tea Spa Case Study

By Tricia Hrycan: 24hrAssistant Marketing Coordinator

Danae Montpetit is the owner of Green Tea Spa in Saskatoon, Saskatchewan and has been using the 24hrAssistant system since March 2010.  You can book an online appointment with Danae at www.mygreenteaspa.com.  Danae loves the freedom 24hrAssistant gives, allowing her to spend more face-to-face time with her clients.  “It keeps track of my schedule for me, and I love the fact that my phone never really rings-hence giving me the quality one on one time with clients … instead of running to answer the phone and play phone tag with people.”

Danae says at least 90% of her customers book online as opposed to over the phone.  “They can book at home or whenever they have a free moment to themselves.  They can also check their schedule with mine, which is easier than communicating back and forth trying to decide on a time to come in. Sometimes at first people are hesitant, but then they get the hang of it and wished other places would start to use it.”

Danae says her favourite feature of the system is how it keeps track of how much income she makes for the month and it counts how many services she has performed.  Danae admits the 24hrAssistant system has changed her business for the better and her customers are just as satisfied as she.  “Your system has benefited my business in so many ways, too much to list! My clients just love feeling involved and also having that freedom to book. And so do I … I can go uptown or be out of town and know I can book off days and that people can still continue to book even though I’m not around, it’s just awesome!”

And you’re awesome, Danae!  We love seeing our clients happy as well as our clients’ customers happy.  We love hearing feedback from our clients so questions and concerns are encouraged!  Please feel free to check out our website: www.24hrassistant.com.

Green Tea Spa is a licensed home-based business located in Saskatoon, SK. It offers wonderful natural/organic spa services in a private, chemical free atmosphere. The products are great for people who like to make eco-friendly choices, who may suffer from allergies, and are especially great for pregnant moms.

Book an appointment at Green Tea Spa by visiting http://www.mygreenteaspa.com and clicking on the “Book Online” tab.